Syzdekistan

A few days ago, Netflix sent me an email saying that are eliminating their profiles features:

We wanted to let you know we will be eliminating Profiles, the feature that allowed you to set up separate DVD Queues under one account, effective September 1, 2008. Each additional Profile Queue will be unavailable after September 1, 2008. Before then, we recommend you consolidate any of your Profile Queues to your main account Queue or print them out. While it may be disappointing to see Profiles go away, this change will help us continue to improve the Netflix website for all our customers.

Currently, we have two profiles. One for me and one for Hot Wife and I was considering adding a third for the Princess. We’re pretty light Netflix users and unless I am traveling, we often have movies sitting at home for weeks or months. Still, I find it very hard to believe that that they are getting rid of system that really provides a lot of harmony for two or more people with differing tastes. I can’t believe they are asking users to print out their data because they can’t consolidate multiple movie queues.

They are deleting the additional queues and all of the ratings you’ve made for those queues. I find this insulting and will be canceling my account, putting it on hold, or downgrading my account if they continue with this incredibly unfriendly action to their customers. The Netflix blog has over 1,000 comments regarding this change. Many customers are incensed. Almost 3,000 have signed an online petition and I did as well. Hopefully, Netflix will be shamed and will come to their senses.

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